CX
Call Center
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Offshore Services
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We strive for our Client’s 99.9% Satisfaction
About
Providing Recruiting, Staff Augmentation and Dedicated Team for Global Companies
Welcome to “Echelon Outsourcing” “the” global call center and BPO outsourcing expert Based in Addis Ababa, Ethiopia. Mitigate your risk and increase your chances of success with Ethiopian BPO partner with our knowledge base and expert matchmaking process.
Main Services
Customer Services
Data entry
VA
Why
Echelon Outsourcing ?
Streamline Operations & Boost Efficiency
We understand the daily grind. Our solutions are designed to automate tedious tasks, integrate seamlessly with your existing systems, and empower your team to focus on what matters most – growing your business.
Enhance Customer Engagement & Loyalty
Build stronger relationships with your customers. Our Teams provide the skills & expertise you need to personalize interactions, deliver exceptional service, and foster lasting brand loyalty
Drive Sales & Revenue Growth
Increase your market reach, convert more leads, and watch your sales soar. Our data-driven approach will help you target the right audience, optimize your marketing efforts, and close more deals.
01 - Deep Dive & Discovery:
We begin with a collaborative process to understand your specific needs, challenges, and goals.
02 - Tailored Solutions:
03 - Seamless Implementation
04 - Ongoing Support & Optimization:
S. Morgan
"Before partnering with Echelon, our call center wait times were atrocious, leading to frustrated customers and lost opportunities. Their Custome Experience assistants and streamlined processes transformed our operations. Customers now experience fast, efficient support, and our satisfaction ratings have soared. We couldn't be happier!" - Sarah Jones, CEO, GreenTech Solutions
Richards
"Managing client relationships can be a time-consuming task. Echelon's team of dedicated virtual assistants took that burden off our shoulders. They handle everything from scheduling meetings to managing communication, allowing us to focus on building deeper relationships with our clients. Our retention rate has never been higher." - David Lee, Marketing Director, Stellar Fitness
Brenda Springer
"We knew marketing automation could be a game-changer, but we lacked the resources to implement it effectively. Echelon's expertise was invaluable. They set up automated email campaigns, social media management tools, and lead nurturing programs. We've seen a significant increase in qualified leads and a dramatic improvement in our conversion rates. Their marketing support has been a huge win for us."