Call Center Operator

Echelon is seeking passionate and articulate individuals to join our dynamic Call Center team! As a Call Center Operator, you will play a crucial role in providing exceptional customer service to our global clientele. You’ll be the friendly voice representing Echelon, ensuring a positive and efficient experience for every caller.

Responsibilities:

• Answer incoming calls from clients in a timely and professional manner.
• Actively listen to customer inquiries and concerns to accurately identify their needs.
• Provide clear, concise, and courteous responses to customer questions.
• Troubleshoot basic customer issues and escalate complex matters to the appropriate team.
• Effectively utilize our Customer Relationship Management (CRM) system to document interactions and track progress.
• Uphold company policies and procedures while adhering to the highest standards of customer service.
• Contribute to a positive and collaborative work environment.

Qualifications:

• Minimum of 1 year of call center experience (preferred)
• Excellent communication and interpersonal skills with a focus on active listening.
• Ability to speak clearly and professionally in a courteous and friendly manner.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Adaptability and a willingness to learn new technologies and processes.
• [For Ethiopian applicants, you can add] Familiarity with Ethiopian culture a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Positive and collaborative work environment.
• [You can add other specific benefits offered by your company]

Echelon is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.